Shipping & Returns

Shipping & Returns

At Volufy, we're committed to delivering your order quickly and ensuring you're satisfied with your purchase.

Shipping Information

Processing Time

All orders are processed within 1–2 business days after your order is placed. Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Times

  • United States: 5–10 Business Days

  • Canada: 7–12 Business Days

  • United Kingdom: 5–10 Business Days

  • Australia: 7–12 Business Days

  • International Orders: 7–15 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout. Volufy is not responsible for delays or lost shipments resulting from incorrect or incomplete addresses.

Returns & Refunds

We stand behind the quality of our products and want you to shop with confidence.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original packaging.

  • The return request must be submitted within 30 days of delivery.

  • Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery. Include your order number and photos of the issue, and we'll make it right.

Refund Processing

Once your return is received and inspected, approved refunds will be issued to your original payment method. Refunds typically appear within 5–10 business days depending on your bank or payment provider.

Contact Support

For any shipping, return, or refund questions, please contact our customer support team and include your order number for faster assistance.

Thank you for choosing Volufy.